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The Item Tag guide

A little tag.
A way back home.

Attach it to your bag, keys or everyday essentials. If someone finds your item, a tap or scan gives them a way to reach you.

Set up my tag Found a tagged item?

Tap with NFC

Hold a compatible phone close to the tag to open its link.

Or scan the QR code

Open your camera, point it at the code and follow the link.

You choose what to share

Keep your number private or enable direct calls and WhatsApp.

For the owner

Activate it once.
Keep it up to date.

Have your tag, your phone and access to your email ready. Already linked your tag? Open My Items to continue.

  1. 01

    Tap or scan your new tag

    Scan the QR code with your phone camera and open the link, or tap the NFC tag with a compatible phone. An unlinked Item Tag opens the activation page.

  2. 02

    Sign in or create an account

    Choose Sign in to activate, or Create an account. Use an email address you can access. This account will own and manage your tag.

  3. 03

    Verify your email linking code

    Choose Email me a linking code. Enter the six-digit code from your email and select Verify and link. The code expires after 10 minutes and only the newest code works.

  4. 04

    Make the item yours

    Select Set up my item. Give it a recognisable name, choose an emoji and add a photo if you like. If you have several tags, check that you select the right code for this item.

  5. 05

    Choose how finders contact you

    Email alerts go to your account email. For calls and WhatsApp, open Advanced, add an Owner contact with a phone number and enable Show phone publicly. You can also add return instructions.

  6. 06

    Save, publish and test

    In Advanced, check Publish this Item Profile is enabled, then save your item. Scan the physical tag again, ideally in a private browser window, to check the profile and contact options a finder will see.

For the finder

Found something?
Here is how to help.

Tap or scan the attached tag. You do not need to activate it or sign in.

  1. Check the item profile.

    Look at the name, photo and any return instructions.

  2. Choose a contact option.

    Use WhatsApp or Call owner if available. Or select Alert the owner to send a private finder report by email.

  3. Help arrange its return.

    Add a useful message and a way to reach you. You can include a photo or choose to share your current location. Submit the report and check the confirmation shown on the page.

Good to know

A few helpful answers.

Why are WhatsApp and Call owner faded?

These buttons are unavailable when no contact has a public phone number. In My Items, select your item, choose Edit item, then open Advanced. Under Owner contacts, add a name and phone number, enable Show phone publicly and save. Use a number with its country code, such as +27 for South Africa. WhatsApp also needs that number to be registered with WhatsApp.

Do I or the finder need an app?

No special Tap This app is needed to open a tag. The link opens in a web browser. Owners sign in to activate and edit their tags; finders can view a published item and send a finder report without a Tap This account. The phone needs an internet connection.

Does the tag track my item with GPS?

No. The tag opens an online profile; it does not broadcast a live location. A finder can choose to share their current location when submitting a report. Location sharing is optional and requires their browser permission.

What can a finder see?

A finder can see the published item information, photos, return instructions and any phone number you have chosen to share publicly. Your private serial number and hidden contact details are not displayed. Avoid putting private information in the item name, photos or public description.

My email code has not arrived. What should I do?

Check the email address shown on the activation page and look in your junk or spam folder. Once the resend countdown ends, request another code. Use the newest email code within 10 minutes.

What if my tag is already linked?

If it belongs to your account, sign in to that account and open My Items to finish setup or edit it. If it belongs to another account, you cannot claim it as a new tag. Contact Tap This at info@tapthis.co.za for help.

Can I change the item or update my details later?

Yes. Open My Items to edit the name, photo, contacts or return details. You can also assign or reassign a tag code to another item in your account. Each physical tag in a bundle has its own code, so set up and test each one separately.

What if tapping does not work?

Make sure your phone supports NFC and, where required, that NFC is enabled. Unlock your phone and hold its NFC reading area close to the tag. If it still does not open, scan the QR code with your camera instead.

Ready for everyday life

Your things. Your tag. Your details.

Start with the tag in your hand, or explore Item Tags for the things you care about.

Manage my items Explore Item Tags