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Frequently asked questions

The useful answers, all in one place.

Everything you need to know before creating a profile or ordering a Tap This product.

Does the other person need an app?+

No. A Tap This profile opens in the phone's normal web browser. NFC works on most modern smartphones and the QR code provides a universal backup.

Can I change my details after buying a tag?+

Yes. The physical tag points to your editable profile, so you can change your details without replacing the tag.

Is there a free profile?+

Yes. A free account includes the core profile experience and two themes. Paid plans and once-off upgrades unlock additional features.

Are profile links public?+

Profiles use private eight-character code addresses, are hidden from search engines and are not placed in a public member directory.

Can I have business and personal profiles?+

Yes. Pro includes two profiles and allows you to switch which profile a tag opens. Additional profile slots can also be purchased.

What happens if my subscription payment fails?+

There is a seven-day grace period. If payment is not resolved, the account is notified and paid features revert to the Free level.

How is delivery calculated?+

Courier pricing is calculated during checkout. Orders above the current free-delivery threshold receive free delivery; Tap This can change that threshold from the admin area.

Can someone connect back with me?+

Yes. A visitor can submit a connection request, which saves their details for the profile owner to accept.

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